Privacy Policy

Introduction

At https://data-backup-and-recovery-services.storysurge.net, we are committed to protecting your privacy and ensuring the security of your data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and management of personal information in accordance with various international privacy laws and regulations, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal data
The General Data Protection Regulation (GDPR) from the European Union
Brazil’s Lei Geral de Proteção de Dados (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA), USA
Colorado’s Privacy Act (CPA), USA
Utah’s Consumer Sales Privacy Act (UCPA), USA
Connecticut’s Consumer Data Protection Act (CTDPA), USA
Virginia’s Consumer Data Protection Act (VCDPA), USA
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Our official website at https://data-backup-and-recovery-services.storysurge.net
Any applications or software products developed and maintained by us
Services offered through our platform
All interactive features and services that you access through our websites or applications

However, please be aware that this policy does not extend to third-party platforms, applications, or services accessed through links on our site. These external entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with us when:

You use our applications or services as an authorized user, signing up for accounts or utilizing our features.
You visit our websites linked to this policy, whether through direct navigation or referrals.
You communicate with us via email, phone calls, text messages (SMS), or any other channel, including newsletters and promotional materials.

Personal Data Collection

We collect various types of personal data to provide and improve our services. This includes:

Account Information: Details related to your user account creation and management, such as usernames, email addresses, passwords (hashed and salted), and profile settings.
Payment Information: Data required for processing payments, including cardholder names, card numbers, expiration dates, CVV/CVC codes, and billing addresses.
Financial Information: Transaction records, purchase history, and other financial data related to our services’ usage or payment methods.
Purchase Information: Details about products or services you have purchased from us, including order numbers, quantities, and delivery addresses.
Mobile Device Identifiers: Unique identifiers associated with your mobile device, such as IP addresses, mobile phone numbers (for SMS communications), and device tokens for push notifications.
Location Data: Information about your geographical location when you interact with our services, used to provide location-based services or personalize content.
Feedback: Any comments, suggestions, or reviews you provide us regarding our products or services.
Social Media Information: Data from social media platforms when users choose to log in and share information through such sites.
Product Information: Details about the products or services you interact with, including usage patterns, preferences, and feedback.

We collect this data through various methods: user input forms, account registration processes, order forms, browsing activities, analytics tools, cookies, and third-party integrations. Additionally, we may receive personal data from trusted third parties who assist us in providing services, subject to their respective privacy agreements.

Cookies

We utilize cookies to enhance your experience and improve the performance of our services. Cookies are small text files stored on your device that serve multiple purposes:

Strictly Necessary: These ensure basic functions like login, session management, and security.
Preference: Remembering user preferences for personalized experiences.
Analytics: Tracking website usage to analyze trends and improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data only for as long as it is necessary or required by law. The specific retention periods vary based on the type of data and the purpose for which it was collected:

Account information and transaction records are typically retained for the duration of your account’s active status and for a period after that to comply with legal obligations.
Financial and payment data may be stored for an extended period to facilitate dispute resolution and tax compliance.
Location data is usually deleted soon after collection, unless needed for specific business purposes or as required by law.
We anonymize or delete data when it is no longer needed for the original purpose, ensuring that it cannot be linked back to individuals.

Security Measures

We have implemented robust security measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction:

Encryption: Data is transmitted and stored securely using encryption protocols, ensuring privacy during transit and at rest.
Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.
Access Controls: Access to personal data is restricted to authorized personnel only, with role-based permissions in place.
Regular Security Audits: We conduct periodic security assessments and audits to identify and mitigate potential risks.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18 (or the legal age limit in your jurisdiction). If you believe we have collected such data by mistake, please contact us immediately using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have specific rights regarding your personal data, including:

Access: The right to request access to the personal data we hold about you.
Rectification: Requesting corrections or amendments if your data is inaccurate or incomplete.
Erasure/Right to be Forgotten: Asking us to delete or anonymize your data when it is no longer necessary.
Restriction: Limiting our processing of your data in specific circumstances, such as during a privacy dispute.
Portability: Obtaining a copy of your data in a structured format for use with another service provider.
Objection/Withdrawal of Consent: The right to object to the processing of your data or withdraw consent at any time, except where we have legitimate grounds to continue processing.
Non-Discrimination: You cannot face adverse consequences for exercising your privacy rights.

To exercise these rights or file complaints, please contact our dedicated privacy team via the details provided below. We will respond to all requests in a timely manner and as required by applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be prominently displayed on our website, and updated policy versions will be provided upon request. We encourage you to review this page periodically for the latest information.

Contact Information

For any questions related to privacy, data management, unsubscribing from communications, or requesting a copy of this policy, please contact us:

Email: [email protected]
Address: [Our physical address]

We are committed to addressing your concerns and ensuring your privacy is respected throughout your interaction with our services.